Mobile Carrier Customer Service Ushers in SIM-Swap Fraud

It’s pretty ridiculous that you can do everything right to protect your account, but you cell carrier can’t ensure their staff are trained well enough to avoid social engineering. Or maybe they need to pay them enough so they’re not as open to bribes.

Weak challenge questions by customer service reps make it easy for fraudsters to hijack a phone line and bypass 2FA to breach accounts. Mobile carriers have left the door wide open to SIM-swap attacks, particularly when it comes to prepaid accounts, researchers have found.

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