Tag: Verizon

Mobile Carrier Customer Service Ushers in SIM-Swap Fraud

It’s pretty ridiculous that you can do everything right to protect your account, but you cell carrier can’t ensure their staff are trained well enough to avoid social engineering. Or maybe they need to pay them enough so they’re not as open to bribes. Weak challenge questions by customer service reps make it easy for fraudsters to hijack a phone...

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Goodbye Comcast

Last week, RCN (formerly Starpower) installed my cable TV service to replace the awful service I was getting from Comcast. The Comcast signal was constantly dropping out on HD and digital channels. I was also losing audio and on demand services. Comcast never figured it out after almost a year of trying. Now, RCN, using the same set-top box and...

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